By: 29 April 2025
AI’s impact on healthcare hinges on improving confidence in industry practices for patients

The potential of AI could revolutionise healthcare, but not without experts addressing privacy and security concerns as well as the existing concern in industry medical knowledge and practices. 

The use of artificial intelligence (AI) in healthcare is growing rapidly and already providing patients with better care and support, with AI software being used in drug development, symptom and illness prevention, and early diagnostics like predicting patients at risk of becoming frequent users of emergency services.

However, according to Tyler Fletcher, executive vice president of healthcare data at GlobalData, patients, the public and healthcare staff still do not fully trust AI.

“Without trust being built, the healthcare industry cannot fully explore the potential benefits brought by AI-boosted technology, leading patients to miss out on improved treatments and potentially suffer wider consequences. Patient’s mistrust in new technology is largely centred around concerns regarding the management, ownership and privacy of patients’ data as well as cybersecurity threats presented by AI. This also extends beyond AI to the systemic inequalities that still need addressing within healthcare.”

Fletche